Shipping policy

Your goods will be delivered on a large vehicle usually 7.5 tone with a tail lift. Please let us know, as soon as possible, if there will be a problem with access, so we can make alternative delivery arrangement.

We offer free delivery on all orders over £250.00. Shipping costs on orders under £250.00 calculated at check out.

Handling Times: We usually deliver courier within 0-1 working days, but for any temporary inconvenience it may be more or less.

Shipping Times: We try to deliver it to the customer within 1-3 working days after courier delivery within 0-1 working days, but it may be more or less for various reasons.

We send all our goods by a haulage company and they will deliver the product to the house but will not bring the stove into your property due to insurance reasons. It is therefore your responsibility to arrange the necessary equipment required in order to move the stove to the desired place. Please note that if there are steps the haulage company will not be able to bring the stove to the door and a “kerb side” delivery will be necessary.

The driver will wheel the stove as far as they can if it is free from obstructions. The decision will be made at the driver’s discretion.

You must check the goods while the driver is still there. The driver is obliged to wait with you up to 15 minutes (for palletized goods only), whilst you unpack the goods. If the driver refuses to wait then please sign unchecked.

If you have checked the goods and they are found to be damaged, please mark this clearly on the delivery note. If goods are damaged please contact us as soon as possible as in some cases if it is severely damaged it is better to refused delivery. If items are missing from your order or if incorrect items have been sent this must be reported upon delivery.

If item is damaged, we do need to have the damaged item back before sending out a replacement and this may take more time. Alternatively, you can purchase & pay for another stove and a credit/ refund will be given once we have received the original stove back.

Damages must be reported within 48 hours to avoid having to pay for a replacement

Please note that if a delivery is refused and sent back to us because delivery was not able to take place due to insufficient manpower at the delivery destination any refunds that are requested will be minus the return delivery fees of £100.

If you miss your palletized stove delivery at your pre-booked day, then re-delivery charges may apply.

If you are unavailable when package goods (e.g. fireside accessories) are delivered, the courier company will leave a note, explaining how to re-arrange delivery for a more convenient time.

If you cancel an order after it has been dispatched, we regret that you will be charged for the return delivery costs, even if the products have not reached your address.

Please note that, Due to unprecedented demand for the hugely popular Morso Forno and many other items in the outdoor living range on top of the global COVID 19 pandemic we are currently experiencing delays of 3-4 weeks on certain Morso items, please get in touch if there is an item you are interested in and we will check stock for you.

Stay Safe,

Stoves and Stuff Team