Delivery and Returns
Deliveries to mainland UK only
Small item orders (slippers etc) under £250.00 - £3.50
Orders under £250.00 - £12.50
Orders over £250.00 - Free Delivery
Our business days are Wednesday to Sunday but we are available anytime via the firstname.lastname@example.org email.
Some of our suppliers don't hold stock in the UK so for orders from Denmark please allow 7-10 working days (We will keep you updated on exact delivery times)
Small and medium items are sent via Hermes. Please allow 3-5 days for delivery.
Deliveries outside mainland UK
A surcharge will be added to deliveries to areas C & D (Channel Islands, Scottish Highlands etc.)
Large itemsLarge items (stoves and outdoor ovens etc.) via a pallet delivery network.
Deliveries made via the pallet delivery network and can take place any time between 9am and 5pm. We will contact you by telephone upon receiving your order to confirm a convenient day for delivery.
Please note that pallet deliveries are large and heavy, therefore our pallet delivery network can only deliver to kerbside and are not insured to lift or carry the delivery into your home. Please make arrangements for lifting the delivery into your home on the day of delivery.
In the case of palletised deliveries you must check the condition of the goods prior to signing for the delivery. If there is any evidence of damage to the goods you must refuse the delivery at which time we will arrange the delivery of a replacement. We cannot guarantee the replacement of refund of damaged goods once they have been signed for.
With small orders you must inform us within two working days if the goods are lost or damaged in transit so that we can make a claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.